Community Guidelines

These Guidelines apply to users, Content Creators, Creator Management Partners and live participants. They cover profiles, photos, text, audio and video live broadcasts and conduct on ZocoLive.

Prerecorded video uploads are not offered; prohibited material must not be displayed or played through live broadcasts either.

The minimum age is 18. Child sexual exploitation or abuse, grooming, trafficking, sexual approaches to children, nudity, sexual acts, pornography and non-consensual intimate content are prohibited.

These restrictions also apply to artificial or manipulated content.

Do not involve children in unsafe live activity. Report the location and account details of suspected child sexual abuse material without downloading or forwarding it.

The Company will fulfil applicable mandatory reporting duties.

Threats, stalking, blackmail, bullying, discriminatory abuse, hate and incitement to violence are prohibited.

Do not expose others’ phone numbers, addresses, identity documents or private communications without authority.

Do not encourage serious violence, self-harm or crime. Contact emergency authorities when someone faces immediate danger.

Do not coerce gifts, obtain money through deceptive relationship promises or withhold earned Creator payments to demand personal favours.

Impersonation, false government documents, inaccurate KYC, unauthorised account use and credential sharing are prohibited.

Do not deceptively clone voices, publish misleading deepfakes or misrepresent fabricated events as real.

Provide legally required synthetic-content labels and audio disclosures and do not remove them.

Editing or beauty effects must not facilitate identity fraud.

Obtain necessary rights to music, images and broadcasts; permitted Platform access is not a general copyright licence.

Stolen payment methods, fraudulent chargebacks, self-gifting to fabricate earnings, circular transactions, fabricated live activity, bots, fake accounts and false bills are prohibited.

Do not promote unlawful gambling, betting, money schemes, illegal goods or guaranteed investment returns.

Separate Company authority is required for recharge collection, coin resale or acting as a settlement intermediary.

Do not impersonate Company staff to collect funds.

Malware, hacking, bypassing access controls and unauthorised extraction of other users’ information are prohibited.

A large gift or an allegation alone does not establish fraud.

Use in-app reporting, support or the Grievance Officer. Provide the account or room ID, time and relevant description.

For sensitive material, identify its location rather than forwarding it.

A report is assessed against the evidence and is not automatic proof against the reported person.

The Company reviews relevant information and reports. Human or technical moderation, where deployed, must follow the disclosed privacy arrangements.

These Guidelines do not claim a monitoring tool is operational when it is not.

The Company remains responsible for its own applicable removal and reporting duties.

Depending on seriousness and recurrence, action may include warnings, ending a live broadcast, content removal, feature restrictions, suspension or permanent termination.

Necessary and proportionate device or payment restrictions may be used.

Urgent risks may justify action before notice, with reasons and review where lawful.

Account termination does not automatically confiscate all lawful entitlements.

Genuine complaints and lawful chargebacks must not attract retaliation.

Review and eligible external appeals are available under the Grievance Redressal Policy.

Material changes will be notified to users.