Coins and Virtual Gifts Policy

ZocoLive coins are accounting units for supported digital features and virtual gifts. They are not bank deposits, interest-bearing savings, cryptocurrency or an investment promise.

Purchased coins do not provide a general user cash-withdrawal facility.

This Policy does not itself establish an RBI licence or regulatory exemption.

Use authorised recharge channels. The quantity, total price, taxes and compulsory charges must be visible before purchase.

Verify the account ID and keep the receipt. Do not provide passwords, OTPs or CVVs to staff or Creators, or make unauthorised personal payments.

Coins are credited following payment confirmation. If money is debited without coins arriving, report the order reference.

False payment confirmations and unauthorised use of another person’s payment method are prohibited.

Undisclosed charges or balance deductions are not authorised.

The required coins will be displayed before confirmation and deducted when the gift is sent.

Gifts are digital entertainment and support interactions, not guarantees of companionship, a relationship, a particular response or another service.

Do not use gifts to harass or coerce a Creator.

Technical failures will be assessed against the transaction records and corrected with coins or another appropriate remedy.

Completed gifts are not ordinarily cancelled solely because of a change of mind. Mandatory refund rights remain protected.

Purchased coins, received gift indicators and legally payable earnings are distinct.

A displayed balance is not by itself an unconditional cash claim at the same face value.

Validly earned entitlements must nevertheless be accurately recorded and cannot be denied simply by renaming them.

Creator payments are routed through authorised Creator Management Partners.

Creator-payable funds and Partner commission must remain separately identifiable.

The Company prepares the bill, the Partner approves it, the Company pays the Partner, and the Partner pays the Creator under the applicable agreements and Earnings and Partner Settlement Schedule.

Unauthorised resale, off-platform markets, lending, collateral use and unlawful betting with coins are prohibited.

No transfer right exists where the Platform has not enabled an authorised transfer feature.

Self-gifting to fabricate earnings, circular transactions, bots, stolen funds, account trading and fabricated gift activity are prohibited.

A large gift or complaint alone does not establish fraud; relevant evidence must be assessed.

Free promotional coins have no standalone cash refund value.

Any bonus expiry, eligibility or restriction must be clearly disclosed before receipt.

Undisclosed expiry or arbitrary retrospective reduction of valid purchases is not authorised.

Future package or gift prices may change, with the applicable price shown before purchase.

Documented erroneous credits, duplicates or unlawful transactions may be corrected with an appropriate calculation and audit trail.

Disputed amounts may be temporarily restricted only on a lawful, proportionate basis, with reasons and review where permitted.

Unrelated valid balances must not be arbitrarily confiscated.

Suspension, account deletion and service closure remain subject to accrued payment and refund rights.

Monetary refunds under the Cancellation and Refund Policy reverse eligible purchases; they are not a general coin cash-out service.

Provide the account ID, transaction reference and time when reporting a coin or gift issue.

The Grievance Redressal Policy applies.

Mandatory Indian law and non-excludable consumer rights prevail over inconsistent terms.