Zoco Live - KYC Policy
AHAM INNOVATIONS PRIVATE LIMITED · Effective Date: 01 June 2025 · Last Updated: 21 June 2025
This KYC Policy ("Policy") describes how AHAM INNOVATIONS PRIVATE LIMITED ("Company", "Zoco Live", "we", "our", or "us") collects, uses, stores, processes, shares, retains, and protects personal information of users who access or use the Zoco Live mobile application, website, and related services (collectively, the "Services"), and sets out the mechanism for receiving, acknowledging, investigating, and resolving grievances raised by users, hosts, agencies, business partners, advertisers, and other stakeholders of the Zoco Live platform ("Platform").
By accessing, downloading, installing, registering for, or using the Services, you acknowledge that you have read, understood, and agreed to this Policy and our Terms of Service. If you do not agree with this Policy, you must immediately discontinue use of the Services.
This Policy is governed by the laws of India, including but not limited to the Information Technology Act, 2000, the Information Technology (Intermediary Guidelines and Digital Media Ethics Code) Rules, 2021, the Digital Personal Data Protection Act, 2023, and other applicable laws.
Name
Username
Date of Birth
Gender
Email Address
Phone Number
Social Login Information
Profile Photos
KYC Information
IP Address
Device Information
Android ID
Device ID
Login History
Transaction History
Location Information
User Generated Content
Messages
Comments
Live Stream Information
Payment Information
Other information voluntarily provided by users
Zoco Live may preserve, review, monitor, disclose, and provide information to law enforcement agencies, courts, cyber crime authorities, government agencies, regulators, and investigative authorities where required by law or necessary to protect public safety.
Information disclosed may include:
The Company may suspend, disable, restrict, terminate, or permanently ban accounts where:
The Company may block:
Information may be shared with:
Information may be retained as necessary for:
Security measures include:
No system can be guaranteed completely secure.
Subject to applicable law, users may:
Users may request deletion of their accounts. The Company may retain information where legally required or necessary for fraud prevention, investigations, or legal compliance.
The Services may use:
The Services are not directed to children below the minimum age permitted under applicable law.
Information may be processed and stored on servers located in India or other jurisdictions.
The Company does not guarantee uninterrupted services and shall not be liable for interruptions, outages, or unauthorized access beyond its reasonable control.
The Company may update this Privacy Policy at any time. Continued use of the Services constitutes acceptance of the updated Policy.
This Privacy Policy shall be governed by the laws of India. Courts at Kolkata, West Bengal shall have exclusive jurisdiction.
Zoco Live reserves the right to monitor, review, investigate, remove, restrict, suspend, disable, or terminate content, accounts, live streams, messages, transactions, or activities that violate applicable laws or platform policies.
Content shared publicly may be viewed, copied, recorded, stored, distributed, or reposted by others. Zoco Live is not responsible for third-party misuse of publicly shared content.
The Company may investigate suspected fraud, payment abuse, account manipulation, money laundering, cybercrime, identity fraud, and other suspicious activities.
Coins, gifts, diamonds, subscriptions, badges, rankings, rewards, and other virtual items:
Users agree to indemnify and hold harmless AHAM INNOVATIONS PRIVATE LIMITED against claims, damages, liabilities, costs, and expenses arising from misuse of the Services or violations of applicable laws.
To the fullest extent permitted by law, the Company shall not be liable for indirect, incidental, consequential, special, punitive, or economic damages.
The Company shall not be liable for service interruptions caused by natural disasters, cyberattacks, government actions, internet outages, power failures, pandemics, wars, or other events beyond its reasonable control.
Provisions relating to investigations, law enforcement cooperation, data retention, dispute resolution, indemnification, limitation of liability, and legal remedies shall survive termination of user accounts.
Zoco Live hosts, agencies, coin sellers, withdrawal users, influencers, or other categories of users may be required to complete identity verification. The Company may collect Aadhaar, PAN, Passport, Driving License, bank account proof, photographs, video verification, or other documents for compliance, fraud prevention, security, risk management, payment processing, withdrawal processing, law enforcement cooperation, and regulatory obligations.
The Company reserves the right to reject, suspend, restrict, or terminate any account that fails to complete required verification procedures or provides false, misleading, forged, fraudulent, or incomplete information.
Users may report illegal, abusive, harmful, fraudulent, deceptive, offensive, threatening, harassing, sexually explicit, violent, or policy-violating content, activities, or users through the reporting tools available within the Services.
The Company reserves the right to investigate reports and take appropriate actions, including content removal, warning notices, temporary suspension, permanent account termination, device bans, and referral to law enforcement authorities. The Company may act upon reports at its sole discretion to protect users, the community, and the integrity of the platform.
The Company may collect, maintain, preserve, process, and retain server logs, access logs, login records, IP records, device identifiers, transaction logs, audit trails, security records, communication logs, and other technical information for fraud prevention, cybersecurity monitoring, abuse prevention, investigations, dispute resolution, legal compliance, law enforcement cooperation, platform security, and business continuity.
Such records may be retained for periods determined by applicable laws, regulatory requirements, security requirements, or legitimate business interests.
Users are solely responsible for maintaining the confidentiality and security of their login credentials, passwords, authentication methods, recovery information, and account details.
The Company shall not be responsible or liable for any loss of access, account compromise, unauthorized access, financial loss, content loss, or other damages arising from forgotten passwords, lost devices, shared credentials, unauthorized disclosure of login information, failure to maintain accurate account information, or user negligence. Users must immediately notify the Company if they suspect unauthorized access to their account.
If any provision of this Privacy Policy is determined by a court, tribunal, regulatory authority, or competent jurisdiction to be unlawful, invalid, unenforceable, or contrary to applicable law, such provision shall be deemed severed from this Privacy Policy. The remaining provisions shall remain valid, enforceable, and continue in full force and effect to the maximum extent permitted by applicable law.
This Privacy Policy, together with the Terms of Service, Community Guidelines, Grievance Redressal Policy, Refund Policy, Community Standards, and any other policies, guidelines, notices, or rules published by AHAM INNOVATIONS PRIVATE LIMITED from time to time, constitutes the entire agreement between the user and the Company regarding privacy, personal information, data processing, and use of the Services.
Any failure by the Company to enforce any provision of this Privacy Policy shall not constitute a waiver of such provision or any other provision.
Users may contact the Company regarding privacy-related requests, personal data access requests, personal data correction requests, personal data deletion requests, consent withdrawal requests, legal notices, data portability requests, privacy complaints, and data protection concerns. The Company shall make reasonable efforts to respond to such requests in accordance with applicable laws and regulatory requirements.
The Company may require users to verify their identity before processing any privacy-related request in order to protect the security, confidentiality, and integrity of personal information. The Company reserves the right to refuse, restrict, or delay processing any request where the identity of the requester cannot be verified, the request is unlawful, excessive, repetitive, or manifestly unfounded, compliance would violate applicable laws or regulatory obligations, compliance would adversely affect the rights, freedoms, privacy, or security of other users or third parties, or retention of information is required for legal, regulatory, security, fraud prevention, investigation, dispute resolution, or law enforcement purposes.
Nothing in this Privacy Policy shall require the Company to delete, modify, disclose, or restrict information where the Company is legally entitled or obligated to retain, process, preserve, or disclose such information under applicable law.
The objectives of this Policy are:
Manmohan Sharma
Designation: Grievance Officer
+91 8100406298
AHAM INNOVATIONS PRIVATE LIMITED
Jagat Bandhu Apartment, 61 North Garagachha, Panchasayar,
Kolkata – 700094, West Bengal, India
The following grievances may be reported:
Complaints may be submitted through:
The complaint should include:
The Company may request additional information where necessary.
All valid complaints shall be acknowledged within seventy-two (72) hours from receipt.
Acknowledgement
72 Hours
Resolution
15 Days
If a complainant is dissatisfied with the resolution provided, the matter may be escalated to:
Users submitting grievances must:
The Company reserves the right to reject any complaint that is false, misleading, malicious, fraudulent, vexatious, or submitted with the intention of harassing another person or the Company.
The Company may suspend, restrict, terminate, or permanently ban accounts found abusing the grievance mechanism.
The Company shall cooperate fully with law enforcement agencies, courts, government authorities, and regulators. Where legally required or permitted, the Company may disclose:
Such disclosure may be made for investigation, prevention, detection, prosecution, legal compliance, public safety, or enforcement of legal rights.
The Company reserves the right to immediately remove, restrict, disable access to, preserve, investigate, or take action against any content, account, live stream, transaction, or activity without prior notice where legally permissible.
All complaints, investigations, and associated information shall be handled confidentially and used solely for grievance resolution, legal compliance, security, fraud prevention, and legitimate business purposes.
Filing a complaint does not guarantee:
All decisions shall be based on evidence, applicable laws, and Company policies.
To the maximum extent permitted by law, the Company shall not be liable for indirect, incidental, consequential, punitive, special, or exemplary damages arising from grievance handling, investigations, account actions, content removals, or dispute resolution.
The Company may retain grievance records, communications, transaction logs, account information, IP logs, device information, investigation records, and related materials for as long as required by law, regulatory obligations, audits, legal proceedings, fraud prevention, security purposes, or legitimate business interests.
Where a user is found involved in:
the Company reserves the right to:
Such action may be taken without prior notice where legally permissible.
The Company reserves the right to amend, modify, update, or replace this Policy at any time. Any revised version shall become effective upon publication on the Platform, application, or website. Continued use of the Platform after publication of changes shall constitute acceptance of the revised Policy.
This Policy shall be governed by and construed in accordance with the laws of India. Any dispute arising from or relating to this Policy shall be subject to the exclusive jurisdiction of the competent courts located in Kolkata, West Bengal, India.
Manmohan Sharma
+91 8100406298
AHAM INNOVATIONS PRIVATE LIMITED
Jagat Bandhu Apartment, 61 North Garagachha, Panchasayar,
Kolkata – 700094, West Bengal, India
Acknowledgement
72 Hours
Resolution
15 Days